Privacy Policy

1. Introduction

TechnologyBase (https://technologybase.co.uk) values your privacy and is committed to protecting your personal information. As a UK-based company specializing in technology solutions, we provide this Privacy Policy to inform you about how we collect, use, and safeguard your data. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

A. Information You Provide

• Contact Information: When you contact us, register for an account, or place an order, we collect details such as your name, email address, phone number, and billing address.
• Account Information: Includes details related to your account setup and management, such as company name (if applicable), company registration number (if applicable), VAT number (if applicable), company website address (if applicable), and company registration certificate copy (if applicable).
• Order Information: Details about your orders, including order history and returns history.
• Marketing Preferences: Information on your consent to receive promotional emails, newsletters, and other marketing communications.

B. Information from Your Use of Our Website

• Technical Data: Your IP address, device type, browser type, and operating system. We may also collect information on your geographical location based on your IP address.
• Usage Data: Information about your interactions with our website, including the pages you visit, the time spent on each page, your clicks, and other navigation patterns.
• Cookies: Data collected through cookies and similar technologies, which track your browsing activities and preferences. This includes essential, functional, and analytical cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Administrative and Business Purposes: To manage your account, process and fulfill orders, and communicate with you regarding your transactions and inquiries.
• Improvement and Development: To enhance our website, improve our services, and analyze how users interact with our website.
• Contractual Fulfillment: To perform and fulfill our contractual obligations with you, including processing orders and managing returns.
• Marketing: To send you promotional materials, newsletters, and information about our products and services, with your consent.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.

3. Disclosure of Your Information

We may disclose your information to:

• Service Providers: Third parties that assist us in operating our website, processing transactions, and delivering services. This includes payment processors, shipping companies, and IT support.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our business, where your information may be transferred as part of the transaction.
• Legal Requirements: When required to comply with legal obligations, regulations, or law enforcement requests, or to enforce our legal rights.

We do not sell your information to third parties, except as necessary for the operation of our business or as part of a business transaction.

4. Retention of Your Information

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes:

• Legal Obligations: To meet legal, tax, and regulatory requirements.
• Business Needs: To maintain records for accounting, customer service, and operational purposes.

For specific retention periods related to certain types of information, please refer to the section below entitled “How Long We Retain Your Information.”

5. Security of Your Information

We implement a range of technical and organizational measures to protect your information, including:

• Secure Servers: Your data is stored on secure servers that are protected by various security measures.
• Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to your information is restricted to authorized personnel who need it to perform their job functions.

6. Use of Cookie

We use cookies and similar technologies to enhance your experience on our website. Cookies may be categorized as:

• Essential Cookies: Necessary for the basic functioning of the website.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze website usage and improve our services.

For detailed information on the cookies we use and how you can manage them, please review our Cookies Policy.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to legal and contractual limitations.
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.

To exercise these rights or for any questions about this Privacy Policy, please contact us at contact@technologybase.co.uk.

TechnologyBase Mobile Repair reserves the right to update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.