TechnologyBase Mobile Repair
Repair Policy
At Technology Base, we are committed to providing top-quality repair services for your mobile phones. Our repair policy outlines the terms and conditions for our repair services to ensure transparency and customer satisfaction.
1. Scope of Repairs
We offer repair services for all major mobile phone brands and models, including but not limited to:
- Screen replacement
- Battery replacement
- Water damage repair
- Charging port repair
- Camera repair
- Software troubleshooting
2. Diagnostic Service for Liquid Damage Devices
Before any repair, we perform a comprehensive diagnostic service to identify the issue with your device. This service is free of charge if you proceed with the repair. If you decide not to proceed, a diagnostic fee may apply.
3. Repair Process
1. Assessment: Our technicians will assess your device and provide an estimated cost and time for the repair.
2. Approval: We will seek your approval before proceeding with any repair work.
3. Repair: Our certified technicians will carry out the repair using high-quality parts.
4. Quality Check: After the repair, your device will undergo a thorough quality check to ensure it is functioning correctly.
4. Turnaround Time
We strive to complete most repairs on same day. However, the turnaround time may vary depending on the complexity of the repair and the availability of the parts. We will provide you with an estimated completion time during the assessment.
5. Warranty
We offer up to 90 days warranty on all our repairs depending on the faults or parts used. The warranty covers:
- Parts used in the repair
- Labor performed during the repair. The warranty does not cover
- Subsequent damage to the device
- Issues arising from misuse or mishandling of the device.
6. Data Protection
We do not intentionally wipe your data unless agreed with you as part of the repair. While we take utmost care to protect your data during repairs, we recommend that you back up your device before bringing it in for service. We are not responsible for any data loss that may occur during the repair process.
7. Non-Repairable Devices
- If a device is deemed non-repairable, we will notify you promptly. You will have the option to:
- Retrieve your device without any repair charges
- Dispose of the device through our recycling program
8. Payment
Payment is due upon completion of the repair. We accept various payment methods, including credit cards, debit cards, and cash. An invoice detailing the services provided and the cost will be issued to you.
Contact Us
If you have any questions or concerns about our repair policy, please contact us at info@technologybase.co.uk
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